I have a subscription, but another app is still locked!
Please check the following:
- Sign in with the same account in every app (Settings > Login). If you used Apple’s Hide My Email when signing in, the apps might identify you as a different user. In this case please sign in with a different login.
- Open the app in which you started the subscription and hit Restore on the In-App-Purchases page. Afterwards hit Restore in the other app as well.
- Not sure which app started your subscription? On iOS open the Settings app > your name > Subscriptions. On Android open the Play Store > Payments & subscriptions > Subscriptions. The icon shows the app that started it.
If it still does not work, please send us a bug report from both apps (Help > Bug Report) so we can check the logs.